Give your savings a purpose.
Ask about account types, opening and ongoing charges, access to your money and how any interest is calculated.
- An account that fits your goal
- Deposit and withdrawal conditions
- Written, dated fees

SERVICES
A guide to conversations about SACCO services. Confirm current prices and conditions before deciding.
Ask about account types, opening and ongoing charges, access to your money and how any interest is calculated.
Ask for the full repayment amount, interest method, security requirements, late charges and early repayment terms. An enquiry is not an approval.
Ask the SACCO for its confirmed membership requirements: identification, shares, contributions and account conditions.
LET’S TAKE THE NEXT STEP
CONSUMER RIGHTS & KNOWLEDGE
Use this as a conversation checklist. BNR consumer-protection rules emphasise complete, clear information in a language the customer understands.
Ask for complete information in a language you understand: the service, requirements, charges and timing.
For saving or borrowing, request a written view of all charges, how interest is calculated and the repayment schedule.
Record the question, date and resolution you want. Ask for an acknowledgement that your message was received.
Never share a PIN, verification code or ID copy. Verify numbers, addresses and channels before sending information.
Ask whether a service is available by phone, USSD, app or branch, and what each channel costs.
Match the service to your needs and means. Asking for information does not mean a loan will be approved.
BNR · U-SACCOs, 2021 (p. 7) ↗ · BNR · Consumer protection ↗ · BNR · Regulation 55/2022 ↗
Confirm current details with Ubwiza before deciding. This website does not receive payments or submit loan applications.